Terms & Conditions

When you use our website to place an order with us, these Terms and Conditions of Business will constitute a legally binding agreement between you and us. It is your responsibility to carefully read these Terms and Conditions of Business before using this website. Your use of the ministry-of-sleep.com website is contingent upon your acceptance of our Privacy Policy and the following Terms and Conditions of Business. Use of the ministry-of-sleep.com website will be considered acceptance of the our policies. If you do not agree to the Terms and Conditions of Business contained in the following pages, then you may not use the ministry-of-sleep.com website. Please note that ministry-of-sleep.com has the right to modify these Terms and Conditions of Business and, thus, you should review them periodically.

Please read the following sections carefully, as they contain the Terms and Conditions of Business that will govern your use of the ministry-of-sleep.com website.

If you have any enquiries, comments or concerns regarding this agreement or any other part of this site or regarding any of our featured products and services or if you have experienced technical problems while using this site, please send an email to sales@ministry-of-sleep.com.

Plain English:
We do not agree with hidden small print, over complicated terminology or legal jargon that neither you nor we fully understand. We are great believers in plain English and have tried to word our terms and conditions accordingly.

These terms and conditions apply to ministry-of-sleep.com and constitute a binding contract between Ministry of Sleep (us/we/our) and its customers (you/your) which applies to all purchases of products from us and the language relating to all aspects of this contract is deemed to be English. This contract shall be governed and construed according to English law and any disputes and proceedings shall be subject to the jurisdiction of English courts only.

Credit/Debit Card Security:
Security is our highest priority and we would like to reassure you that this website is fully secure. Please e-mail us at sales@ministry-of-sleep.com should you have any questions or queries about the security of this web site.

Your Privacy:
Your privacy is of great concern to us. We are fully aware of the problems that nuisance junkmail and random phone calls create.

We therefore undertake to collect information about you, only to enable us to process your order in the most efficient way and provide you with the best possible service.

We will only collect your information lawfully and in accordance with the data protection act of 1998.

We do not sell, share, rent or otherwise disclose your information to any third party.

We will ask for your permission to use your information to provide you, from time to time, with product information from our company only and only by either e-mail or post.

Should you refuse permission; no further information will be provided to you.

In any event, we undertake never to call you in order to promote or advertise our products.

We will collect the following information from you:
Your name and address
Delivery address (if different)
E-mail address
Telephone number

We do not send random marketing emails to personal email addresses (spam).

Cookie Information:
Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies.

Ministry-of-sleep.com uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

Cookies in the browser must be enabled in order for the Cart to work properly. We only keep the user’s customer ID and their Cart ID. Also, as soon as an order is completed or the customer logs out, even that small amount of data is deleted.

Prices:
All our prices include VAT at the current rate, and unless otherwise stated, are inclusive of delivery costs .We reserve our rights to alter prices without further notice.

Product Descriptions:
We take the utmost care to ensure that our product descriptions and other information provided are as accurate as possible. However, we cannot accept any liability for unintended inaccuracies or errors. Colours may slightly vary due to the limitations of computer technology.

The product descriptions and/or information provided on our website do not constitute an offer to contract or enter into an agreement. Product description and information are subject to change without prior notice.

All descriptions and information are provided in good faith and cannot be relied upon as medical advice or opinion. If in any doubt, please consult your GP.

Orders are accepted at our discretion only and we deserve our right to decline orders without giving any further reason.

Payment:
We accept all major credit cards/debit cards via PayPal.

PayPal processes all credit/debit card payments and their terms and conditions form an integral part of our terms and conditions.

Orders can only be dispatched if payment has been received and cleared.

Delivery:
Free delivery for all items to mainland England, Scotland, Scottish Highlands, Wales, Northern Ireland and the Republic of Ireland. On request Saturday delivery can be arranged but may be subject to an additional fee unless otherwise stated. If you specifically want a weekend delivery please include this requested in the notes section of the Checkout Page.

Once your order has been processed you will receive notification of your orders dispatch via email and a courier tracking order.

Our couriers guarantee next day delivery after pick up from our warehouse. For deliveries to Scottish Islands and Channel Islands please contact us or email to sales@ministry-of-sleep.com.

In case of an unsuccessful delivery our courier will return for a second attempt to deliver, usually the next working day.

Should you have any questions or queries about delivery, please e-mail sales@ministry-of-sleep.com.

The 100 Night Trial:
If you’re not happy with you mattress for any reason, you can return it for a free refund.

We recommend your try the mattress for at least 14 nights before making a decision but no longer than 100 nights.

The 100 Night Trial is a genuine offer, intended to help genuine customers make a decision about the best sleep surface for them.

Ministry of Sleep reserve the right to query claims made against this offer and retract the offer at any time if they suspect it is being abused or mis-used.

Our no quibble offer, means that is you email: sales@ministry-of-sleep.com with you return request, a member of our Customer Service team will be in touch to confirm the process for us to collect the mattress and issue you with a full refund.

Guarantees:
Again, we believe in making life easy and language plain. Rather, as a lot of retailers and manufacturers do, by offering you guarantees on sliding, increasing or decreasing scales, our guarantees are plain and simple.

All our products are guaranteed and cover you against defects and faulty workmanship. All guarantee periods are clearly shown on the relevant product description.

You will need to notify us either by e-mail at sales@minstry-of-sleep.com if the goods received are faulty, clearly stating the nature of the problem and if you wish to receive an exchange or a full refund. Notification by telephone cannot be accepted.

We will collect the goods at our expense from you within 7 working days and either exchange the faulty item or issue you a full refund within 21 working days from receipt of your notification.

In the unlikely event of our goods being faulty, we would like to apologise beforehand for any inconvenience caused.

Our guarantee does not affect your statutory rights, in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the government’s consumer advice help line) or your local trading standards office.

Order Cancellations:
Cancellations need to be made by e-mail at sales@ministry-of-sleep.com. Telephone cancellations cannot be accepted.

Cancellations for orders can not be accepted once your order has been confirmed by email.

Returns:
All returns will be completed using our approved courier service.

Customer Services, Enquiries and Contact Address:
For any product enquiries or other questions you might have, e-mail us at sales@ministry-of-sleep.com. Otherwise, please telephone or write to us:

Ministry of Sleep Ltd
Unit 7
Castle Industrial Estate
Beresford Street
Failsworth
Manchester
M35 0HD

Telephone: 0845 056 54 54

Customer complaints:
We hope that we will keep you happy all the times.

However, should we not perform as you expect us to, or have any other complaints, please do not hesitate to e-mail at sales@ministry-of-sleep.com.

We will acknowledge any complaints within three working days and respond to your complaint fully within seven working days.

 

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And remember – all our mattresses are sold with a 100 night trial guarantee. If your sleep isn't improved you can return your mattress and receive a full refund. Buy with confidence and no risk!